Privacy Policy

1. Introduction

This Privacy Policy describes how Vovatools ("we," "us," or "our") collects, uses, and protects information when you use our Field Technical Service (VovaTools) management system.

By accessing and using this system, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• User Account Information: Username, email address, name, department, contact information
• Authentication Data: Encrypted passwords, login timestamps, session information
• Service Records: Issue reports, machine data, customer information, service actions, parts information
• Technical Data: IP addresses, browser type, device information, access logs
• Usage Data: Pages accessed, actions performed, timestamps of activities

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the VovaTools management system
• To authenticate users and manage access controls
• To track service issues, machines, and customer interactions
• To generate reports and analytics for business operations
• To communicate with users regarding system updates and service matters
• To maintain security and prevent unauthorized access
• To comply with legal obligations and audit requirements

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Within the Organization: Information is shared among authorized employees and departments as needed for business operations
• With Customers: Customer contacts have access to information related to their own organization's service records
• With Authorized Service Providers: Third-party service providers may access information when necessary to provide technical support
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with any merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Passwords are encrypted using MD5 hashing
• Access to the system is restricted to authenticated users
• User sessions are managed with time-limited session tokens
• Database access is controlled and monitored
• Regular security updates and patches are applied

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and customer data are retained according to business requirements and contractual obligations.

7. User Rights

Depending on your location and applicable laws, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal and business requirements)
• Data Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact your system administrator or the contact information provided below.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember user preferences and settings
• Track usage patterns for system improvement

You can control cookie settings through your browser, but disabling cookies may affect system functionality.

9. Mobile Access

When accessing the system through mobile devices, the same privacy practices apply. Mobile access may collect additional device information for optimization and security purposes.

10. Children's Privacy

This system is not intended for use by individuals under the age of 18. We do not knowingly collect information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

• System Administrator: [admin@yourcompany.com]
• Technical Support: [support@yourcompany.com]
• Phone: [Your Phone Number]

13. Consent

By using this system, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.